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Shipping and return policy

Shipping costs

For all orders within the Netherlands, Belgium and Germany, we charge €50 shipping costs when the quantity is less than 60 litres. If you order 60 litres or more, the delivery costs of €50 are waived.

The majority of all our products area shipped via De Graaf Logistics.
International shipments and urgent shipments may be sent via another carrier.

What is the delivery time?

If you order on working days before 15:00, we will process your order on the same day and it will in principle be handed over to the carrier (De Graaf Logistics) on the same day. You will receive an order confirmation with an expected delivery date; take into account a delivery time of 3 working days (the Netherlands), or 5 working days (Belgium/Germany). Delivery may sometimes take a little longer.

If you’ve not received anything after 4 (NL) or 6 (BE/GE) working days after placing your order, please call us or send us an e-mail.

How can I return goods?

Accidentally received the wrong products? No problem. You can return goods within 14 days of receiving them. E-mail us your order number and why you want to return the goods. We will then send you instructions by e-mail to return your order. Please note: we can only take back unused products in the original packaging. Returning goods is at your own expense.